Emerald Bali ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services and website.
2. Personal Data Collected
We collect and process the following personal data:
• Civil status
• First Name & Last Name
• Country of residence
• Email address
• Phone number with country code
• Arrival & Departure dates
• Number of Adults & Kids under 12 years old
• Kids' age
• Interest in specific activities
• Preferred Room Type
• Number of people in each bedroom
• Budget range per person
• Dietary restrictions
• Passport information (required for hotel reservations)
3. Purpose of Data Collection
We collect this information to:
• Design and organize customized tours based on client preferences
• Manage logistics and reservations through our local concierge service
• Ensure seamless hotel bookings requiring passport information
We do not use personal data for marketing purposes such as newsletters or promotions.
4. Data Sharing
We share your data only when necessary with:
• Our local concierge service, which manages on-site logistics
• Hotels requiring passport details for reservations
As Emerald Bali operates in Indonesia, data may be transferred outside the EU. We ensure that all partners handle data responsibly and in compliance with local regulations.
5. Data Retention & Deletion
• Your data is stored in Google Forms and is not used after your trip is completed.
• If you wish to have your data deleted, you can request removal via our contact form (https://emerald-bali.com/contact/) or by emailing us at contact@emerald-bali.com.
• We will process deletion requests within one month.
6. Data Security
We take appropriate measures to protect your data, including:
• Secure hosting via Hostinger, which provides encryption and security protocols
• Storage in Google Forms, which follows Google's security standards
• Use of Calendly for scheduling, which applies industry-standard security measures
7. User Rights
Users have the right to:
• Access their personal data
• Request correction or deletion of their data
• Object to data processing (excluding mandatory processing for bookings)
To exercise these rights, please contact us via our form at https://emerald-bali.com/contact/ or via email at contact@emerald-bali.com.
8. Cookies & Tracking
• We do not use analytical cookies on our website.
• Facebook Pixel will be installed for tracking advertising performance.
• No cookie consent banner is used, as we do not implement other tracking technologies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
For any privacy-related inquiries, please reach out at contact@emerald-bali.com.
